30-Day Refund or Replacement

If you are not completely satisfied with any of our products that you purchased, we will, at your option, replace the item with an item of equal value or refund your purchase price in full (less shipping costs). The 30-Day Refund Policy starts on the date that the item was shipped to you.

You must contact TapestriesAndTrees.com prior to returning an item

We will instruct you where to send the item and give you an RAN # (Return Authorization Number). No returns will be accepted without an RAN number. The RAN number must be clearly written or typed on the outside of the shipping container next to the shipping label. Any shipment returned to us without the RAN number on the outside of the package beside the label will be refused (Returned to the sender at their expense, and thus delay any refund or credit to the proper account).

The item(s) must be returned in good condition. If any item is returned to us damaged, or in an un-sellable condition, NO REFUND will be given.

Shipping costs to return an item is at your expense. You should properly pack and ship in the same shipping container that you recieved the item(s) in. All returned merchandise must be shipped via UPS or US Postal Service and Insured for Retail Value. If your returned packaged is lost or damaged during shipping, it is your responsibility to file a claim with the shipping company you chose to use. We are not liable.

Defective or Damaged Items

You must contact TapestriesAndTrees.com via email within 5 days of recieving a damaged item. We will give you an RAN number, and we will pay for the return shipping. Defective items will be replaced if returned within 14 days. Please contact us within 5 days via email to report defective items. If you do not contact us within the 5 day period, TapestriesAndTrees will not be held liable.

Shipping Damage: All packaging must be kept. Email us for further instructions to correct that situation.

Silk Trees, Silk Plants, Preserved Juniper return policy: (Retail Customers and Designer Wholesale Customers)

Please contact Sonshine Enterprises - DBA http://www.tapestriesandtrees.com/.  Reference your order number or customer account number (if available), item number, and the quantity you wish to return. Also, briefly explain why you would like to return the merchandise.
We will issue you a return authorization number and then evaluate the restocking charges. Please mark the outside of your packaging with your return authorization number for immediate processing.
 

All returns must be made within 30 days of date of receipt of shipment. A 25% restocking fee will be assessed on all returns.

No merchandise can be returned without prior authorization from Sonshine Enterprises - DBA http://www.tapestriesandtrees.com/

Our products are not recommended for outdoor use unless otherwise indicated.  Sonshine Enterprises - DBA http://www.tapestriesandtrees.com/ is not responsible for any damage caused by the weather. 

Please open your cartons and identify all materials immediately upon receipt of shipment. This is to ensure all items ordered are present and intact.

Any product that has been subject to misuse, improper storage, 
unauthorized modification, unauthorized repair, neglect, alteration, improper installation or other acts which are not the fault of http://www.tapestriesandtrees.com/, including damage caused by shipping can not be returned.

If the product you receive is damaged, you MUST make note of damages on  the truck bill of lading or immediately notify your UPS driver to mark any damages on their shipping form. YOU MUST MAKE NOTE OF ANY DAMAGES BEFORE THE SHIPPING CLERK LEAVES YOUR FACILITY. Sonshine
Enterprises - DBA http://www.tapestriesandtrees.com/ staff will be happy to assist you with filing a shipping claim, however damage claims are your responsibility!

Items not returned in their original box or improper repackaging of items will not be accepted by Sonshine Enterprises - DBA http://www.tapestriesandtrees.com/ . If you are unable to use original box, please notify us before you return the item.

http://www.tapestriesandtrees.com/ will give you the correct shipping address to return the merchandise. Please DO NOT return product to us without receiving prior instructions or return additional merchandise not previously authorized.

Sonshine Enterprises - DBA http://www.tapestriesandtrees.com/ is not responsible for the freight charges of returned goods directly resulting from customer error. However, we will assist  you in choosing the most economical method to ship back your return.

You will have 10 days from the date you receive your return authorization number to send returned items back to our shipping facility. Authorized returns arriving back to http://www.tapestriesandtrees.com/ more than 30 days from the date of the return authorization will be subject to additional return fees.

After the product has been returned and inspected by http://www.tapestriesandtrees.com/ shipping staff, we will issue a credit to either your credit card or by check, depending on what payment method was used at the time of purchase.